Privacy Policy

Last updated: March 25, 2026

Zaptilo ("we", "us", "our"), a brand of SpringEdge Technologies Pvt. Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform at zaptilo.ai and related services (the "Service").

1. Information We Collect

Account Information

When you sign up, we collect your name, email address, phone number, and organisation details. This information is required to create and manage your account.

Usage Data

We collect information about how you use the Service, including messages sent, campaigns created, API calls made, and credits consumed. This data helps us improve the platform and provide support.

Payment Information

Payment processing is handled by our third-party payment partner (Razorpay). We do not store your credit card or bank account details. We retain transaction records (amount, date, status) for billing purposes.

Technical Data

We automatically collect IP addresses, browser type, device information, and cookies to ensure security and improve user experience.

2. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process transactions and send related notifications.
• To communicate with you about updates, security alerts, and support.
• To detect, prevent, and address fraud or abuse.
• To comply with legal obligations.

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who help us operate the Service (hosting, payment processing, analytics).
• WhatsApp / Meta: Message content is transmitted through WhatsApp's Business API as required for message delivery.
• Legal Requirements: When required by law, regulation, or legal process.
• Partner Accounts: If you are a client of a Zaptilo Partner (reseller), your account information and usage data may be visible to your Partner.

4. Data Retention

We retain your account data for as long as your account is active. Message logs and campaign data are retained for up to 12 months for your reference. You may request deletion of your data at any time by contacting support.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for data processing at any time.
• Export your data in a machine-readable format.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the platform. Your continued use of the Service after changes constitutes acceptance.

10. Contact

For any privacy-related questions or data requests, contact us at privacy@zaptilo.ai.